Fonolo

JULY 5, 2023

How they approach upselling opportunities Upselling is something that all your customer-facing employees should be doing — not just sales. And the customer journey doesn’t end when you make the sale; your level of service post-sale is as (if not more) important than pre-sale.

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

Sprinklr

OCTOBER 12, 2021

This allowed their customer services team, including sales consultants, to manage and convert inbound traffic from paid social media while collecting valuable insight on preferences and buying signals. This solution gives advertisers the ability to activate campaigns, creatives, and optimizations generated from social listening data.

CXM 72

CXM Social Media Social Listening Retail 72

Sprinklr

OCTOBER 12, 2021

This allowed their customer services team, including sales consultants, to manage and convert inbound traffic from paid social media while collecting valuable insight on preferences and buying signals. This solution gives advertisers the ability to activate campaigns, creatives, and optimizations generated from social listening data.

CXM 65

CXM Social Media Social Listening Retail 65