Fonolo

JULY 5, 2023

How they approach upselling opportunities Upselling is something that all your customer-facing employees should be doing — not just sales. And the customer journey doesn’t end when you make the sale; your level of service post-sale is as (if not more) important than pre-sale.

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

SugarCRM

JUNE 25, 2021

Although marketing is important, it’s also time-consuming. Even if you have a large budget to pay for content development, video production and advertising, marketing doesn’t always translate into sales. When done correctly, marketing produces a steady stream of leads. Personalization. Choosing a CRM.

CRM 29

CRM Customer Relationship Management Sales Advertising/ Marketing 29

ClearAction

FEBRUARY 27, 2015

Don't assume that customer experience personas initiated by engineering (R&D) are only applicable to that function (and vice versa for branding, advertising, marketing, sales, or service-initiated customer experience personas).

Customer Journey Map 118

Customer Journey Map Voice of the Customer Advertising/ Marketing VOC 118

Sprinklr

OCTOBER 12, 2021

This allowed their customer services team, including sales consultants, to manage and convert inbound traffic from paid social media while collecting valuable insight on preferences and buying signals. Telecommunications. Becoming less reliant on immediate campaign and pixel-based data can be challenging.

CXM 72

CXM Social Media Social Listening Retail 72

Sprinklr

OCTOBER 12, 2021

This allowed their customer services team, including sales consultants, to manage and convert inbound traffic from paid social media while collecting valuable insight on preferences and buying signals. Telecommunications. Becoming less reliant on immediate campaign and pixel-based data can be challenging.

CXM 65

CXM Social Media Social Listening Retail 65

Zendesk

APRIL 16, 2021

Sales reps know nothing’s harder than patiently nurturing a lead, establishing a relationship with them, and carefully converting them into a customer—nothing, of course, except finding a good lead in the first place. Lead generation is often a huge challenge for sales and marketing professionals. But it doesn’t have to be.

Social Media 98

Social Media B2B Sales Start-ups 98

Sprinklr

SEPTEMBER 21, 2021

Optimizing across the conversion funnel for click-throughs, completions, conversions, and sales will increase your revenue from social advertising. Set up filters to search for campaigns that fit your optimization criteria and apply macros to accomplish a bulk update. Set up rules to optimize automatically.

AI 79

AI Advertising/ Marketing Sales 79