Fonolo

JULY 5, 2023

How they approach upselling opportunities Upselling is something that all your customer-facing employees should be doing — not just sales. And the customer journey doesn’t end when you make the sale; your level of service post-sale is as (if not more) important than pre-sale.

Social Media 104

Social Media Sports Customer Satisfaction Net Promoter Score 104

SurveySensum

DECEMBER 21, 2023

Building a Positive Online Presence Social media holds tremendous potential to establish a robust online presence for your brand, with around 4.8 That’s why you must proactively improve your online presence each day as it significantly impacts the sales and revenue of your business. billion users globally – almost 59.9%

Social Media 52

Social Media Social Listening Customer Satisfaction Customer Feedback 52

Hodusoft

OCTOBER 14, 2022

According to Statista , the e-commerce sales figure is expected to reach 8.1 Post-sales issues. Post-sales follow-up. It also helps identify flaws, loopholes, and areas of improvement through social listening and analytics. 5 Ways to leverage eCommerce Contact Center Software to improve CX. trillion USD by 2026.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

Zendesk

OCTOBER 22, 2021

With the market shifting, it’s essential that your company has a strong handle on the social market and how to use it to your advantage. Below, we’ll discuss what social selling is, why it’s important, and best practices on mainstream social media sites. What is social selling? Why social selling benefits your business.

Social Media 98

Social Media Sales Start-ups Social Listening 98

Zendesk

JUNE 3, 2021

It’s important to know exactly what kinds of customers that your business wants to reach on social media. Social listening tools like Sprout Social can help you discover this information by analyzing not only your brand’s social media interactions, but also those of competitors and the industry as a whole.

Social Media 98

Social Media Social Listening Start-ups Omnichannel 98

ECXO

APRIL 10, 2024

When a business can align all its touchpoints – from product design to customer service to after-sales support – in a way that resonates with the customers’ emotional frequencies, it creates a coherent customer experience. This concept can be applied to customer experience as well.

CX 111

CX Customer Experience Social Media Sentiment Analysis 111

Win the Customer

NOVEMBER 14, 2016

However, most businesses focus on using social media only for marketing – and that shouldn’t be the case. It’s called social media for a reason, after all. So, how about putting marketing aside for a minute and being a little… social? How about being a bit more personal and actually communicating with your customers?

Social Media 145

Social Media Customer Service Social Listening Start-ups 145

Aquire

DECEMBER 21, 2021

But, the past year was extra hard due to the uptick in digital sales and support requests, brought about by the pandemic. For example, do you practice social listening? Monitoring how people talk about your brand — on social platforms, review sites, forums, etc. — Wellbeing : Keep your team “healthy”.

CX 98

CX Artificial Intelligence Innovation Predictive Analytics 98

Fonolo

OCTOBER 10, 2018

From creative call center strategies, to social listening, to large customer service budgets, there exist a multitude of techniques that will aid brands in continuing to delight consumers. The call centers would notify the bot users about upcoming events, promotions, sales and product launches while working to convert them.

Customer Service 104

Customer Service Artificial Intelligence Social Media Entertainment 104

Aquire

OCTOBER 8, 2021

Your website is at the heart of the digital customer experiences you offer: it’s your shop window, your aisles, your register, your sales associates, and everything else. Make sure your design team also involves sales and marketing in redesigning the website. Poorly designed websites. Customer feedback can come in handy for this.

Retail 98

Retail Start-ups Social Listening Sales 98

Lumoa

APRIL 28, 2024

Sales through Word-of-mouth Marketing : People are 90% more likely to trust and buy from a brand recommended by a friend. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

CallCare

NOVEMBER 23, 2021

We’re not buying technology firms’ exaggerated sales pitches about the demise of human interaction in call centres. Your company may use social listening techniques to learn about client sentiments on social media platforms. Consider the emotional state of someone calling in.

Artificial Intelligence 52

Artificial Intelligence Text Analytics AI Machine Learning 52

Totango

MAY 3, 2019

It’s the best way to deliver on sales promises and meet high customer expectations. And by listening to the insights that these communities generate you engage in social listening, which is a feedback loop between you and your community that can increase the value of your brand.

Customer Loyalty 80

Customer Loyalty Start-ups Social Listening Customer Relationship 80

Zendesk

OCTOBER 20, 2023

Sales teams use customer service plans to build customer relationships, identify ways to help customer service teams provide better support, and find cross-selling and upselling opportunities that benefit the customer.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

SurveySensum

JUNE 29, 2023

A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. Through market research, data analysis, social listening, leveraging customer feedback , conducting interviews, competitor analysis, and staying updated on industry trends. Sound familiar?

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52

SurveySensum

SEPTEMBER 14, 2020

For example, the online sales of Amazon have increased especially for essential household and medical items. Walmart, Target, and Best Buy are also experiencing a surge in their online sales. . Make their jobs easy with intuitive technologies such as social listening tools, role-based dashboards, seamless workflows, and more.

Customer Experience 59

Customer Experience Sentiment Analysis Social Media CX Transformation 59

Zendesk

MAY 19, 2021

Those next steps could take you in many directions: sales, customer success, or people ops, to name a few. Social listening tools like Sprout Social. Many customer service agents reach a point in their career when they decide they want to transition into a new role. Email tools like Mailchimp.

Customer Service 52

Customer Service Hospitality Hospitality Construction 52

Comm100

NOVEMBER 3, 2017

For example, Marketing could be trained on the best practices for developing social media campaigns and engaging audiences through social media, while Human Resources could be trained on how to use social media platforms to attract the best prospective candidates to work for the company. Effective Social Listening.

Social Media 46

Social Media Social Listening Start-ups Legal 46

Aquire

OCTOBER 26, 2021

Social listening and responding is also a great opportunity for individualized engagement. Just don’t be sales-y. The customized. An excellent example of this is Coca Cola’s Share a Coke campaign that went live a few years ago. Trying hard to sell is the most sure-fire way of crossing the line into creepiness.

CX 52

CX Artificial Intelligence Entertainment Retail 52

Customer Bliss

NOVEMBER 1, 2016

Brenda is a senior leader with successful background in leading large corporate initiatives in sales and marketing, brand management, customer satisfaction and retention, and supply chain performance management on both domestic and international levels. For Brenda, one obvious “gap” here was social listening.

Social Media 47

Social Media Non-Profits Construction Social Listening 47

Zendesk

SEPTEMBER 22, 2022

As a CSR at Swimfish , I helped design a new sales strategy to seamlessly upsell customers and consistently deliver value. My experiences at these companies helped me develop skills like relationship building, sales, conflict resolution, organization, and time management. I’m certain these skills will help me succeed in this role.

Customer Service 52

Customer Service Social Media Business Administration Customer Satisfaction 52

SurveySensum

SEPTEMBER 25, 2023

Businesses of all sizes are using videos to reach their target audience, build relationships with customers, and drive sales. The answer is simple: listen to your customers. Many companies are now leveraging social listening to track keywords and brand mentions. In today’s world video marketing is on fire!

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis Text Analytics 52

Lumoa

MARCH 12, 2023

Another customer reaches out to your sales team to get a demo. You can tailor your interactions with them—across support, sales, and marketing—based on customer behaviors and preferences. Increased sales and revenue. Better targeting and customer engagement results in more sales.

Customer Experience 83

Customer Experience Customer Journey Map Sentiment Analysis NPS 83

Zendesk

OCTOBER 18, 2022

Additional tips: Pay attention to what your customers are saying online through social listening platforms. You can also get insight into customer needs and expectations via social listening and surveys. Additional tips: Listen to what your customers want and respond accordingly. Build a customer-centric culture.

Social Media 98

Social Media Social Listening Customer Journey Map CX 98

Zendesk

JUNE 17, 2022

Connect a social listening tool like Sprout Social to your customer service software, and watch for changes in your email unsubscribe rates. This process could involve compiling social media responses or sending customer satisfaction surveys via email or text. Conversations in online forums.

Customer Feedback 98

Customer Feedback Social Media Net Promoter Score Customer Satisfaction 98

Sprinklr

OCTOBER 20, 2021

Social suites platforms are designed just for this purpose. Your unified social suites strategy should: Capture actionable consumer insights. An omni-channel social listening strategy is the fuel that makes your customer experience engine run. Learn more about Sprinklr’s AI-powered social listening tool.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Execs In The Know

FEBRUARY 17, 2023

If the two worked as one, the content strategy would be more cohesive, focusing on personal, localized care that leverages a differentiated service experience as a key selling point compared to the traditional sales pitch. If your social listening and engagement platforms are two separate tools, it’s time to downsize.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

Help Scout

APRIL 27, 2021

Point of sale studies. Social media. There are many ways to listen to customers, but the most important thing is to make sure they know you hear them. Combined with social listening tools and feedback analysis , this empathetic approach can set off fireworks between you and your community. CRM insights.

Net Promoter Score 135

Net Promoter Score Customer Satisfaction Social Media NPS 135

SugarCRM

APRIL 22, 2020

To get this social media marketing right, you need a social media management platform that can consolidate all of your efforts into a single place. email) to meet the demands of today’s digital buyers and improve reporting to understand the results of all those efforts.

Manufacturing 29

Manufacturing Social Media Social Listening CRM 29

Shep Hyken

JANUARY 14, 2022

To gain a better understanding of your CX needs, you must capture your customers’ expectations, preferences, and aversions through customer listening and insights. This can be achieved in a few ways including post-call surveys, social listening, assessing NPS scores, feedback management, and reputation management.

VOC 65

VOC Engineering Social Listening Technology 65

SurveySensum

SEPTEMBER 19, 2022

Social media channels and forums are great examples of indirect VOC data sources. With social listening, you can cater to all this chatter on the web. As discussed, the voice of the customer is not a single touchpoint in the marketing or sales funnel. These conversations are great sources to gather VOC data. .

VOC 52

VOC Social Media Voice of the Customer Sentiment Analysis 52

Comm100

NOVEMBER 6, 2017

Have one social media account per social media platform with shared ownership. That way customers won’t get lost in a sea of support options, and will know where to come for whatever they need – customer support, sales information, or otherwise. Social media users don’t want brands to chime into every conversation.

Social Media 61

Social Media Customer Service Start-ups Legal 61

Aquire

NOVEMBER 23, 2021

Especially when it’s tied to a milestone, like sales growth or numbers of social followers, and so on. Instead, look to cultivate a social listening habit in your organization. This is the practice of monitoring social platforms to find mentions of your brand, company, and your products or services.

Social Media 52

Social Media Social Listening Customer Relationship Sales 52

Comm100

FEBRUARY 5, 2018

Modern CRM software aims to integrate and automate 3 key functions: sales, marketing, and customer support. Past sales (what did they buy and when? By analyzing customer interaction metrics, CRM software solutions can identify leads, focus customer retention efforts, analyze the performance of marketing campaigns, and grow sales.

Social Media 49

Social Media CRM Social Listening Omnichannel 49

Comm100

FEBRUARY 6, 2018

Price : Sales Cloud ranges from $25-$300/user/month. Sales + Service Cloud ranges from $100-$325/user/month. Need : An industry-leading CRM — features include lead scoring, SMS marketing, event management, sales reports, social CRM, mobile app, web content personalization, and more. OS : Windows, Mac OS, web browser.

Social Media 42

Social Media CRM Omnichannel Invoicing 42