Hodusoft

OCTOBER 14, 2022

According to Statista , the e-commerce sales figure is expected to reach 8.1 Post-sales issues. Post-sales follow-up. It also helps identify flaws, loopholes, and areas of improvement through social listening and analytics. 5 Ways to leverage eCommerce Contact Center Software to improve CX. trillion USD by 2026.

Contact Center 52

Contact Center E-commerce Omnichannel CX 52

Lumoa

APRIL 28, 2024

Sales through Word-of-mouth Marketing : People are 90% more likely to trust and buy from a brand recommended by a friend. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

SurveySensum

JUNE 29, 2023

A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. Through market research, data analysis, social listening, leveraging customer feedback , conducting interviews, competitor analysis, and staying updated on industry trends. Sound familiar?

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52

Zendesk

OCTOBER 20, 2023

Sales teams use customer service plans to build customer relationships, identify ways to help customer service teams provide better support, and find cross-selling and upselling opportunities that benefit the customer.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

SurveySensum

SEPTEMBER 14, 2020

For example, the online sales of Amazon have increased especially for essential household and medical items. Walmart, Target, and Best Buy are also experiencing a surge in their online sales. . Make their jobs easy with intuitive technologies such as social listening tools, role-based dashboards, seamless workflows, and more.

Customer Experience 59

Customer Experience Sentiment Analysis Social Media CX Transformation 59

SurveySensum

SEPTEMBER 25, 2023

Businesses of all sizes are using videos to reach their target audience, build relationships with customers, and drive sales. The answer is simple: listen to your customers. These are real-time insights that can be used to make immediate changes to your content strategy. In today’s world video marketing is on fire!

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis Text Analytics 52

Lumoa

MARCH 12, 2023

Another customer reaches out to your sales team to get a demo. Actionable insights and learnings that help your business grow. You can tailor your interactions with them—across support, sales, and marketing—based on customer behaviors and preferences. Increased sales and revenue. The result?

Customer Experience 83

Customer Experience Customer Journey Map Sentiment Analysis NPS 83