SugarCRM

MAY 7, 2019

Hint provides a wide range of important, useful and actionable insights, uncovering key information at every stage of your sales, marketing, and customer service cycles. The post Increase Productivity with Actionable Insights in Hint 5.1 Our next version SugarCRM Hint 5.1 is now generally available!

Actionable Insights 22

Actionable Insights Data Entry Sales Machine Learning 22

Hodusoft

NOVEMBER 27, 2022

Boost Your Sales with Telemarketing Software In today’s digitally connected world a whopping 92% of customer communications still happen through business phones. It helps in retaining existing customers through post-sales service as well as acquiring new customers by resolving queries.

Sales 52

Sales CRM Omnichannel Social Media 52

SugarCRM

DECEMBER 14, 2023

Welcome back to our series’ fourth and last part: Mastering Sales ROI in Manufacturing: A SugarCRM Guide. SugarPredict , for example, taps vast external data sources to analyze factors your data doesn’t cover—and makes predictions that enable businesses to make better decisions and focus on the highest priority sales activities.

Manufacturing 26

Manufacturing Sales Predictive Analytics Data Mining 26

Experience Investigators

MAY 7, 2024

We’re connecting the dots between CX metrics and tangible business outcomes like retention and referrals, ensuring that you walk away with actionable insights for driving loyalty and value.

CX 52

CX Healthcare Actionable Insights AI 52

SugarCRM

JANUARY 10, 2023

One of the first business applications of automation was in sales. Sales automation provides a great way for companies to simplify repetitive, time-consuming tasks like data entry and customer communications. What Is Sales Automation? How Does Sales Automation Help? Increase lead-to-sale ratios.

Sales 26

Sales Data Entry CRM Artificial Intelligence 26

SugarCRM

FEBRUARY 14, 2023

You’ve probably heard that automation helps both marketing and sales teams do their jobs—but that doesn’t mean they’re interchangeable. Does marketing automation serve a different purpose than sales automation? This increases prospect engagement and lead qualification prior to handing them off to sales. Nurture campaigns.

Sales 26

Sales Education Social Media CRM 26

Uniphore

NOVEMBER 17, 2021

When interacting with investors, firms must be transparent in their disclosures, fees and expenses, conflicts of interest and sales practice issues. To remain viable, investment firms must comply with a complex—and often changing—list of regulations established by the Securities and Exchange Commission (SEC). But not for machines.

Compliance 130

Compliance Actionable Insights AI Sales 130

Hodusoft

SEPTEMBER 21, 2022

Furthermore, the call recording feature helps businesses prepare training material and identify areas to improve sales pitches. By tracking these metrics, a business can gain actionable insights on how to improve its outbound calling strategy. According to a survey , 80% of sales made by businesses require up to 5 follow-ups.

CRM 96

CRM Actionable Insights Business Growth Sales 96

Totango

NOVEMBER 27, 2023

This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams. Refining post-sale strategies to better understand and meet the needs of customers. For example, unified data bridges the gap between sales and CS teams.

B2B 92

B2B ML CRM Customer Relationship Management 92

Lumoa

FEBRUARY 28, 2023

Your customers are a wealth of information on how you can improve your marketing, sales, and customer experience. As they interact with your website, your sales team, or tools like a chatbot, you can capture their questions and concerns to improve your marketing and sales efforts. All you have to do is ask (and listen!).

Customer Feedback 83

Customer Feedback Close the Loop Net Promoter Score Actionable Insights 83

ECXO

JUNE 11, 2023

You will need to analyse real-world customers to get to the actionable insight you need. You will need to analyse real-world customers to get to the actionable insight you need. This has resulted in an increase in sales and customer satisfaction. Higher sales and a more loyal customer base. The result?

B2B 129

B2B B2C Touchpoint Actionable Insights 129

VOZIQ

AUGUST 13, 2023

Whether you are a sales professional looking to hone your skills or a business owner looking to boost your sales and retain more customers, this book has something for everyone. It offers practical strategies, actionable insights, and real-life examples to help businesses understand, meet, and exceed customer expectations.

Customer Acquisition 52

Customer Acquisition Customer Retention Finance Actionable Insights 52

ClearAction

DECEMBER 26, 2022

The first step to higher retention is Sales’ focus on your ideal customer profile. Do your Sales reps’ incentives include retention? If your loyalty ratings are higher than your quality ratings, you are over-spending on short-term loyalty. Recommendations depend upon cumulative experiences.

CX 71

CX Customer Experience VOC Legal 71

SurveySensum

JANUARY 8, 2024

The decision of when to reach out to customers with survey requests is all about creating a balance between gathering actionable insights and respecting the boundaries of customer patience. This helps businesses understand their customer’s pain points, extract actionable insights and improve their customer experience.

Touchpoint 52

Touchpoint B2B NPS Manufacturing 52

ClientSuccess

MAY 25, 2023

Engagement Insights The new Engagement Insights feature streamlines the customer engagement process by automatically summarizing customer success managers’ meeting and call notes, identifying crucial next steps, and discerning customer sentiment.

Net Promoter Score 81

Net Promoter Score AI Unstructured Data NPS 81

CX Accelerator

JANUARY 7, 2019

The big challenge is parsing through the data to get actionable insight and NLP is foundational to this work. You’d want to first build a machine learning model where you feed it thousands of customer interactions and tie those interactions back to success metrics like Net Promoters Score, Customer Satisfaction, or closed sales.

AI 275

AI Machine Learning CX Net Promoter Score 275

Lumoa

OCTOBER 14, 2021

Take control of your digital customer experience By integrating Giosg with Lumoa you have an easy way to trigger surveys directly in your digital channels while Lumoa turns the feedback into actionable insights. Book a time with one of our sales experts here! Video Transcript My name is johanna and I work at Lumoa!

Actionable Insights 83

Actionable Insights Start-ups AI Sales 83

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more.

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

Execs In The Know

FEBRUARY 15, 2023

For many organizations, there are a few common issues standing in the way of being more data-driven: Siloed data: It’s tough to get a complete picture of your customer because enterprise and experience data are siloed across marketing, sales, customer support, and more. The good news?

CX 52

CX Actionable Insights Contact Center Start-ups 52

SugarCRM

AUGUST 19, 2019

Here’s our take on the four most important trends driving sales in the manufacturing sector right now. Cloud CRM software is also transforming the way sales teams operate in countless ways, providing a 360-degree view of customers that enable sales teams to better understand and predict customer needs.

Manufacturing 20

Manufacturing Sales Predictive Analytics CRM 20

MattsenKumar

SEPTEMBER 21, 2023

Decoding Speech Analytics In its essence, Speech Analytics converts customer conversations into actionable insights. According to the Global Voice and Speech Analytics report, the most popular applications for S peech Analytics tools include sentiment analysis, risk and fraud detection, call monitoring, and sales and marketing tools.

CX 52

CX Non-Profits Sentiment Analysis Artificial Intelligence 52

SurveySensum

MAY 25, 2022

It has also been used widely in the automotive industry to find actionable insights on sales, customer satisfaction, model testing, and market research. Sales prediction & market segmentation. Aftermarket sales & demand. It helped Mercedes save more than 70% of its cost and generate actionable insights. .

Manufacturing 52

Manufacturing Actionable Insights Machine Learning VOC 52

Callminer

JUNE 3, 2019

That’s because even before these employees decide to pull the plug, their lack of engagement leads to reduced sales, subpar customer service, and more. So, what’s leading to this growing problem? Not only should the training process differ between organizations, it should also be modified to fit each agent’s unique needs.

Net Promoter Score 140

Net Promoter Score Contact Center Actionable Insights NPS 140

SugarCRM

NOVEMBER 24, 2022

The customer turnover rate is now nearly one-third worldwide, whereas in the US, businesses are losing nearly one out of every two customers they gain (47%), according to my company’s survey of 1,600 global sales and marketing professionals worldwide—which shows that companies are ill-prepared to counter the trend. Improve lead quality.

Technology 40

Technology Technology CRM Predictive Analytics 40

SugarCRM

SEPTEMBER 26, 2023

Modern AI CRM solutions that are elevated with AI capabilities help companies to conduct customer behavior analysis and structure that data into appropriate responses that can automatically execute or propose next-step actions to the consumer of the information, namely your team members.

CRM 26

CRM AI Sentiment Analysis Invoicing 26

Totango

NOVEMBER 10, 2021

It is great to reward your employees for driving growth, however, putting too much focus on revenue generation could drive your CS team to be focused more on sales than success, which can be off-putting to your customers. Ready to get started? Sign up for Totango for free today!

Net Promoter Score 85

Net Promoter Score NPS Sports Actionable Insights 85

SugarCRM

DECEMBER 20, 2022

Something all B2B marketing and sales teams have in common is an abundance of CRM data and challenges around how to make the most of it. Here’s some of the top ways we see marketing and sales teams using CRM data to move the needle on pipeline and revenue.  . The use of CRM data is also a great way to connect sales and marketing teams.

CRM 48

CRM Sales Actionable Insights B2B 48

Hodusoft

APRIL 14, 2022

Data plays a significant role in their services as call and contact center software can derive actionable insights from the data collected through thousands of customer interactions every day. . Be it a call or contact center software or Unified Communications solution, you can harness the power of data in both.

Customer Service 59

Customer Service Contact Center Omnichannel Social Media 59

Intercom, Inc.

APRIL 21, 2020

Key takeaway: “Once you have these segments, you can build the right product, set the right distribution and positioning, and match the right sales motion to each customer, while also refining your segments over time. Customer feedback strategy: How to collect, analyze and take action.

Customer Feedback 186

Customer Feedback Transportation Actionable Insights Customer Retention 186

SugarCRM

SEPTEMBER 20, 2022

To take advantage of these new capabilities, any forward-looking organization must acknowledge that data is at the core of every marketing, sales, or customer service strategy. Data fuels actionable insights that sales, marketing, and service teams need to act decisively at every critical touchpoint throughout the customer journey.

CRM 26

CRM Data Entry Actionable Insights Social Media 26

SurveySensum

OCTOBER 4, 2023

SurveySensum SurveySensum is a robust survey tool tailored for the automotive industry, designed to transform customer feedback into actionable insights. Customize surveys to match your automotive brand and focus on sales, service, or performance. Let’s dive into each tool here. This helps automotive businesses to thrive.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

Totango

NOVEMBER 10, 2021

It is great to reward your employees for driving growth, however, putting too much focus on revenue generation could drive your customer success team to be focused more on sales than success, which can be off-putting to your customers. Ready to get started? Sign up for Totango for free today!

Net Promoter Score 75

Net Promoter Score NPS Sports Actionable Insights 75

SugarCRM

APRIL 12, 2022

Traveling sales agents were struggling to make updates on the go. Marketers are confined mainly to the sidelines, barely interfering with sales processes. And because it can easily be integrated with the CRM , Sugar Market puts insights at sales’ fingertips so they can follow up quickly and purposefully.

Manufacturing 49

Manufacturing CX Data Entry CRM 49

Totango

FEBRUARY 11, 2022

Because of these factors, B2B sales and renewal cycles may be longer than their B2C counterparts. Seek feedback from customers at key junctures in the relationship, after meaningful interactions, or when certain milestones are hit for better responses rates and more actionable insights.

B2B 108

B2B B2C Customer Experience Net Promoter Score 108

SugarCRM

MARCH 10, 2021

Fast forward to today where lots of us spend time with our phones, tablets, and laptops staring at information trying to spot that one fact or trend that will help us understand opportunities, threats, or potential actions. In business, it may be in search of a lead that will more likely turn into an opportunity and a closed sale.

AI 49

AI Artificial Intelligence Actionable Insights Construction 49

SugarCRM

SEPTEMBER 22, 2022

Our study , based on a survey of 1,600 global sales and marketing professionals worldwide, underscores the impact of CX on customer churn. Some 80% of sales and marketing leaders believe their customers leave due to a lack of communication and personalized, relevant messaging. Knowledge is power. Step 4: Make Technology Easier to Use.

Artificial Intelligence 26

Artificial Intelligence Customer Experience CRM Actionable Insights 26

SugarCRM

AUGUST 25, 2022

A recent study , based on a survey of 1,600 global sales and marketing professionals worldwide, found that customers are leaving at extraordinary rates, and most companies are ill-prepared to counter this trend in the rebound from the pandemic. Enhance Your Customer Data. Make Technology Easier to Use.

CRM 26

CRM AI Actionable Insights Sales 26