Lumoa

AUGUST 8, 2023

Effectively analyzing survey results can provide numerous benefits, such as enhanced customer satisfaction, increased sales, and improved brand loyalty. Just as a chef transforms raw ingredients into a gourmet meal, proper survey analysis can transform raw data into actionable insights that drive business growth.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

SugarCRM

SEPTEMBER 26, 2023

Modern AI CRM solutions that are elevated with AI capabilities help companies to conduct customer behavior analysis and structure that data into appropriate responses that can automatically execute or propose next-step actions to the consumer of the information, namely your team members.

CRM 26

CRM AI Sentiment Analysis Invoicing 26

Totango

FEBRUARY 6, 2020

Every touchpoint along the customer journey—from the initial sales event to support tickets, product usage metrics, and customer feedback —generates unique data. For example, during the sales to customer success handover , it is critical that both teams communicate efficiently to provide a seamless customer experience. .

Actionable Insights 92

Actionable Insights Touchpoint Sales Business Growth 92

Lumoa

JANUARY 24, 2024

In 2024, delivering quality CX is so critical to business success that no Customer Experience Officer (CXO) can afford to overlook it. In fact, a report from 2020 found 95% of senior marketing executives agreed that CX roles were essential for business growth. Essentially, CX is intertwined with every aspect of a business.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

Logicalware

MAY 24, 2023

Whilst Puzzel Quality Assurance allows managers to evaluate customer interactions, gain actionable insights, and provide personalised coaching, increasing productivity by 285%. Moreover, Puzzel Sales Intelligence streamlines outbound and inbound customer service, ensuring a cohesive and consistent experience across all touch points.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Innovation 52

Hodusoft

NOVEMBER 9, 2022

Integrating CRM software into IP PBX software enables businesses to gain access and visibility of customer feedback, data, and predictive analysis for identifying areas of improvement. Analytics and Reporting: Data analytics can be leveraged to drive actionable insights on business operations, sales, marketing campaigns, and others.

Contact Center 52

Contact Center CRM Construction Manufacturing 52

Totango

FEBRUARY 6, 2020

Every touchpoint along the customer journey—from the initial sales event to support tickets, product usage metrics, and customer feedback —generates unique data. For example, during the sales to customer success handover , it is critical that both teams communicate efficiently to provide a seamless customer experience. .

Actionable Insights 62

Actionable Insights Touchpoint Sales Business Growth 62

Lumoa

FEBRUARY 14, 2024

It starts even before a consumer has their first interaction with your company and is an ongoing process that continues even after a sale has been made. With Lumoa collecting and collating a wealth of data, it’s possible to conduct deep analysis that leads to actionable insights.

Customer Experience 83

Customer Experience ML Social Media CX 83

Hodusoft

DECEMBER 28, 2022

Why do businesses need call center management? Utilizing call center management tools as a business growth promoter. Why do businesses need call center management? Call center management plays a significant role in determining business efficiency and customer service quality.

Net Promoter Score 52

Net Promoter Score NPS Data Entry Business Growth 52

SurveySensum

FEBRUARY 24, 2023

By keeping your website updated, you can experience a range of benefits, such as increased sales, improved online reputation, and acquisition of new customers. So, if you want to stay ahead of the competition and ensure your business’s long-term success, it’s crucial to prioritize your online presence.

Customer Satisfaction 52

Customer Satisfaction Touchpoint Customer Feedback CRM 52

SurveySensum

SEPTEMBER 4, 2023

Product Market Fit (PMF) surveys help you determine whether your product truly satisfies your target audience and, whether your business is on the right track. They provide actionable insights that enable you to make informed decisions, refine your product, and grow your customer base. When should you launch PMF surveys?

Customer Survey 52

Customer Survey NPS Customer Feedback Customer Retention 52

SurveySensum

DECEMBER 22, 2023

This is why it is crucial that you, as a business owner, take the necessary steps to ensure that your concerned employees, like your customer support agents, are not using tactics to do NPS gaming. Cultivate a deep understanding of how individual actions contribute to overall NPS outcomes and business growth.

NPS 52

NPS Gaming Education Customer Satisfaction 52

SurveySensum

JUNE 29, 2023

A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. Sound familiar? That’s the cherry on top!

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52

Zendesk

OCTOBER 20, 2023

Delivering excellent customer service can drive revenue, increase customer retention , stimulate business growth, and improve customer satisfaction. Document customer service workflows and processes A customer service workflow is a sequence of actions for a particular task from initiation to completion.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

SurveySensum

OCTOBER 26, 2023

and word-of-mouth recommendations account for a significant 13% of consumer sales, translating to a remarkable $6 trillion in yearly consumer spending. Meeting or, better yet, exceeding customer expectations not only builds loyalty but also makes your business 20% more competitive in the market. It gives you a competitive advantage.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Customer Loyalty 52

Intercom

JUNE 1, 2021

Want to learn more about how conversational experiences are fuelling customer retention and business growth for major companies like yours? The most immediate change that took place due to the pandemic was the increased volume of customer or sales queries,” says Austin Guanzon, Overseas Manager and Product Specialist at Dialpad. “As

Machine Learning 116

Machine Learning Actionable Insights Technology Technology 116

SurveySensum

SEPTEMBER 13, 2023

5) InMoment Customized Surveys Real-Time Insights Comprehensive Reporting Multi-Channel Feedback None Contact InMoment 4.7 (5) Tracks conversion drop-offs to optimize the sales funnel. 5) CustomerGauge Robust NPS System Accurate Revenue Impact Assessment Comprehensive Customer Tracking Free trial available Contact CustomerGauge 4.6

Manufacturing 52

Manufacturing B2B NPS Compliance 52

SugarCRM

APRIL 14, 2022

Optimizing customer engagement and experience continues to be a key focus for sales and marketing leaders today, so our second Global Research Report hones in on the most significant challenges they face. ” 54% of sales leads generated by marketing are deemed to be either poorly qualified or underqualified. .

Business Growth 48

Business Growth Artificial Intelligence ML CRM 48

SurveySensum

JULY 13, 2023

Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. In today’s competitive retail landscape, customer experience has emerged as an important factor that can either make or break a business. Let’s answer this question!

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. In today’s competitive retail landscape, customer experience has emerged as an important factor that can either make or break a business. Let’s answer this question!

Retail 52

Retail Customer Experience Touchpoint Social Media 52

Totango

JANUARY 10, 2024

For Waystar, a technology platform that simplifies payments across the revenue cycle for healthcare organizations, this consultative approach unlocked cross-functional alignment, customer satisfaction, and exponential business growth. I do believe that retention is really the root of both satisfaction and growth.

Sports 93

Sports Customer Satisfaction Sales Healthcare 93

SugarCRM

JANUARY 16, 2020

Imagine this: you invest in a top-notch CRM platform that is customized to fit your business needs. Now, you are expecting to drive high profits and see a boost in business growth with the right CRM implementation strategy. For example, maybe your sales team doesn’t know that CRM software is mobile-friendly.

CRM 20

CRM Start-ups Actionable Insights Customer Relationship Management 20

SurveySensum

JUNE 1, 2023

This ensures that relevancy while comparing and provides actionable insights you can use to improve customer loyalty. And also ensure that your efforts are leading to improvement and business growth. You could improve the supply chain management or use software to better predict sales. It’s inevitable.

NPS 52

NPS Retail Net Promoter Score Customer Loyalty 52

SurveySensum

MAY 19, 2023

This CX metric has the ability to gauge customer loyalty and predict business growth. Personalization: Personalization in banks is more than customized marketing and sales approaches. Taking action on feedback: Banks often struggle to convert the feedback received into actionable insights.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

Hodusoft

SEPTEMBER 29, 2022

Similarly, omnichannel analytics assembles the data from all the communication channels to drive actionable insights. It offers a win-win situation for both customers and businesses. Omnichannel analytics can be leveraged for the following business operations: Optimize supply chain.

Contact Center 52

Contact Center Omnichannel CX Actionable Insights 52

SurveySensum

NOVEMBER 6, 2023

Step 2: Analyze your NPS Feedback You have collected your NPS data by launching your survey at the right time through the right channels, now the next step is to analyze it thoroughly to gather actionable insights. Create targeted marketing campaigns and sales strategies for each segment.

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

ECXO

JULY 26, 2023

Agile, cross-functional teams – marketing, sales, customer services and contact centres, operations, product teams, tech and PR have access to instant, actionable insights. Choose a solution that can handle large volumes of real-time data and scale with your business growth.

Predictive Analytics 98

Predictive Analytics Education Touchpoint CX 98

SurveySensum

SEPTEMBER 11, 2023

These SaaS KPIs are crucial for measuring various aspects of a SaaS company’s operations, growth, and overall success. In traditional business, success is often measured by the number of products sold, and the emphasis is on acquiring as many customers as possible with a one-time sale. To calculate QLVR: 6.

Net Promoter Score 52

Net Promoter Score Customer Acquisition NPS Customer Satisfaction 52

SugarCRM

JANUARY 27, 2021

After a year of uncertainty for businesses worldwide, SugarPredict offers essential insight into business growth and removes the guesswork from day-to-day activities. While first leaving its mark on Sugar Sell, this functionality will expand and grow to include more Sugar products in the future.

Artificial Intelligence 49

Artificial Intelligence Actionable Insights Innovation AI 49

SurveySensum

SEPTEMBER 8, 2023

NPS drives revenue growth: In 2005, the London School of Economics conducted a study on customer advocacy as business growth. In the study, they found that an increase of the NPS score by 7 points equates to a 1% growth in revenue. Now we know that NPS has a significant impact on revenue and business growth.

NPS 52

NPS Social Media Customer Satisfaction Customer Loyalty 52

Qualtrics

APRIL 14, 2021

Business, sales and marketing leaders are embracing B2B CX programs to optimize customer experience, but it’s not easy. The benefits of a great B2B CX program can be reduced churn and increased business growth. This can lead to longer sales cycles and more resources required to meet customers’ expectations.

B2B 26

B2B Close the Loop CX B2C 26