Lumoa

JANUARY 24, 2024

Whatever shape the feedback takes, it contains valuable information that can be used to improve your business’ performance. That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. However, first, you have to know where to look!

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

SurveySensum

OCTOBER 4, 2023

This tool helps automotive businesses, such as car manufacturers, dealerships, and service centers, gather valuable customer insights to improve products and services, enhance automotive customer experience, and drive business growth. But how to determine which one is the right tool for your automotive business?

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

Lumoa

AUGUST 8, 2023

Effectively analyzing survey results can provide numerous benefits, such as enhanced customer satisfaction, increased sales, and improved brand loyalty. Just as a chef transforms raw ingredients into a gourmet meal, proper survey analysis can transform raw data into actionable insights that drive business growth.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

SurveySensum

SEPTEMBER 13, 2023

5) InMoment Customized Surveys Real-Time Insights Comprehensive Reporting Multi-Channel Feedback None Contact InMoment 4.7 (5) 5) Zendesk Automation and Workflow Tools Customizable Knowledge Base Analytics and Reporting Seamless Integration Free trial available Starts at US$ 55 per agent/month 4.3 (5) user/month 4.4 (5)

Manufacturing 52

Manufacturing B2B NPS Compliance 52

SurveySensum

OCTOBER 26, 2023

and word-of-mouth recommendations account for a significant 13% of consumer sales, translating to a remarkable $6 trillion in yearly consumer spending. Meeting or, better yet, exceeding customer expectations not only builds loyalty but also makes your business 20% more competitive in the market. It gives you a competitive advantage.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score Social Media Customer Loyalty 52

SurveySensum

MAY 19, 2023

This CX metric has the ability to gauge customer loyalty and predict business growth. Personalization: Personalization in banks is more than customized marketing and sales approaches. Taking action on feedback: Banks often struggle to convert the feedback received into actionable insights.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

SurveySensum

NOVEMBER 6, 2023

Step 2: Analyze your NPS Feedback You have collected your NPS data by launching your survey at the right time through the right channels, now the next step is to analyze it thoroughly to gather actionable insights. With Text Analytics Software Use a robust text analytics software that will let you read between the lines.

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52