Remove Age of the Customer Remove CEM Remove Customer Experience Management Remove Customer-Centric Organization
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12 Reasons to Invest More in Customer Experience

PeopleMetrics

It’s the age of the customer and the world’s biggest brands are duking it out every day for a greater share of our hearts, minds, and wallets. Customers hold more decision power than ever in an era where information about any company’s products and services is just a mobile search away. Billion in 2016 USD 13.18

CEM 122