Age of the Customer Customer Relationship Innovation Voice of the Customer 
Callminer
FEBRUARY 27, 2019
Voice of the Customer (VoC) is a type of market research which aims to better understand current and prospective customers. Essentially, the process of finding the voice of the customer can be done a number of ways, using many different methods. Conduct in-depth customer interviews. Aim to be anticipatory.
PeopleMetrics
MARCH 1, 2017
Common automatic notifications or Action Alerts include: Recover Notifications or Course Correct Alerts, when an unresolved problem is dissatisfying the customer; Improve or Innovate Alerts, when a customer has a suggestion for how the bank or the channel can get better; and. Takeaways.
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