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Call Center Statistics You Should Know

Callminer

Many companies are coming up short with customer support. “Only 26% of consumers responded positively when asked if they believe customer service centers provide great support, compared to 49% who did not.” “When asked what the most frustrating aspect of a customer service experience is, over a third of U.S.

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CX Outsourcing: Navigating Trends, Challenges, and Opportunities

Execs In The Know

In an era where customers hold the power, their experience with a brand can make or break its success. With advancements in technology and changing customer expectations, the landscape has shifted, giving rise to innovative outsourcing solutions that prioritize personalized, seamless, and meaningful customer experiences.

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