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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

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in 2018 where his passion for delivering CX strategies for organizations was seeded in Mystery Shopping and Customer Satisfaction research. Martin Hill-Wilson – Emotive CX Mentor, Customer Service, and AI Engagement Strategist. Ingrid Lindberg – Keynote Speaker, CXO, Founder, and CEO of Chief Customer.

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Chat Vs. Messaging: More Than Meets the Emoji

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Prior to COVID-19, chat and messaging capabilities catered to users always on the go, then it played a vital role in servicing those who were mostly homebound and needed essential services from groceries to healthcare. Top 5 CX Gaps in Messaging and Chat : We mystery shopped some famous brands.