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[Slideshare] Looking Ahead: Predicting the Future of BPOs

Fonolo

JANUARY 24, 2019

Firstly, the impact of artificial intelligence is predicted to be extremely disruptive. For example, the outsourcing industry in the Philippines (the country with the most call centers in the world) is worried that the rise of artificial intelligence (AI) will eat into the 23 billion-dollar sector. Jeremy Watkin.

Artificial Intelligence 62
Artificial Intelligence Contact Center Social Media Education 62
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Presidential Executive Fellow Rosetta Lue Joins Taylor Reach Group to lead Public Sector Practice

Taylor Reach Group

JANUARY 21, 2019

Philadelphia, Pennsylvania and launched the internationally renowned and multi-awarded Philly311 Contact Center Operations. Under Rosetta’s leadership, Philly311 was a finalist for the international United Nations award for Public Service Innovation.

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Contact Center Artificial Intelligence Government Innovation 70
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