Fonolo

JANUARY 16, 2019

Voice automation and AI have been making noise in the call center space. Thomas is founder and CEO of award-winning Expivia, a USA BPO omni-channel contact center located in Pennsylvania. Still, interesting times lie ahead for BPOs. VPs & Directors of Customer Experience. The Panelists. Thomas Laird. Twitter: @tlaird_expivia.

Contact Center 85

Contact Center Social Media AI Education 85

Fonolo

JANUARY 24, 2019

For example, the outsourcing industry in the Philippines (the country with the most call centers in the world) is worried that the rise of artificial intelligence (AI) will eat into the 23 billion-dollar sector. Thomas is founder and CEO of award-winning Expivia, a USA BPO omni-channel contact center located in Pennsylvania.

Artificial Intelligence 62

Artificial Intelligence Contact Center Social Media Education 62

Taylor Reach Group

JANUARY 21, 2019

Philadelphia, Pennsylvania and launched the internationally renowned and multi-awarded Philly311 Contact Center Operations. Under Rosetta’s leadership, Philly311 was a finalist for the international United Nations award for Public Service Innovation.

Contact Center 70

Contact Center Artificial Intelligence Government Innovation 70

Fonolo

JANUARY 29, 2019

With the “era of the customer” in full swing; the increase in customer expectation for omnichannel communication; and the never-ending developments in communication methods through AI-powered self-service; it is easy to overlook the importance that the call center plays in the customer experience. The Panelists. Thomas Laird.

Contact Center 85

Contact Center Omnichannel Entertainment Social Media 85