Fonolo

JANUARY 16, 2019

Voice automation and AI have been making noise in the call center space. Finally, new customer service channels mean that companies are looking for their agents to have broader skill sets. VPs & Directors of Customer Service. VPs & Directors of Customer Experience. Director of Customer Experience.

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Contact Center Social Media Education AI 85

Fonolo

JANUARY 24, 2019

For example, the outsourcing industry in the Philippines (the country with the most call centers in the world) is worried that the rise of artificial intelligence (AI) will eat into the 23 billion-dollar sector. VPs & Directors of Customer Service. VPs & Directors of Customer Experience. Twitter: @tlaird_expivia.

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Artificial Intelligence Contact Center Social Media Education 62

Taylor Reach Group

JANUARY 21, 2019

Prior to relocating to Washington, DC, Rosetta was appointed Chief Customer Service Officer for 5th largest city in the U.S., Philadelphia, Pennsylvania and launched the internationally renowned and multi-awarded Philly311 Contact Center Operations. Media Contact: For more information on The Taylor Reach Group, Inc.

Contact Center 70

Contact Center Artificial Intelligence Government Innovation 70

Fonolo

JANUARY 29, 2019

With the “era of the customer” in full swing; the increase in customer expectation for omnichannel communication; and the never-ending developments in communication methods through AI-powered self-service; it is easy to overlook the importance that the call center plays in the customer experience.

Contact Center 85

Contact Center Omnichannel Entertainment Social Media 85