Fonolo

JANUARY 16, 2019

Voice automation and AI have been making noise in the call center space. Oxford University’s Carl Frey and Michael Osborn predict that call center functions have more than 95% probability of automation. Who should attend: VPs & Directors of Contact Centers. Still, interesting times lie ahead for BPOs.

Contact Center 85

Contact Center Social Media Education AI 85

Taylor Reach Group

JANUARY 21, 2019

has been an industry leader in call and contact center consulting for more than 15 years, the main area of focus has been on establishing great customer care in the business sector, especially in retail and service industries. Rosetta is an acknowledged thought leader, expert and practitioner on public sector contact centers.

Contact Center 70

Contact Center Artificial Intelligence Government Innovation 70

Fonolo

JANUARY 24, 2019

For example, the outsourcing industry in the Philippines (the country with the most call centers in the world) is worried that the rise of artificial intelligence (AI) will eat into the 23 billion-dollar sector. Who should attend: VPs & Directors of Contact Centers. VPs & Directors of Customer Service.

Artificial Intelligence 62

Artificial Intelligence Contact Center Social Media Education 62

Fonolo

JANUARY 29, 2019

With the “era of the customer” in full swing; the increase in customer expectation for omnichannel communication; and the never-ending developments in communication methods through AI-powered self-service; it is easy to overlook the importance that the call center plays in the customer experience. This is listed by 34% of U.S.

Contact Center 85

Contact Center Omnichannel Entertainment Social Media 85