Looking Ahead: Predicting the Future of BPOs [Live Discussion]
Fonolo
JANUARY 16, 2019
At the same time, other major changes are impacting BPOs, namely: emerging technologies; a rising demand for re-shoring; and a surge in the number of customer communications channels used by businesses. Voice automation and AI have been making noise in the call center space. Still, interesting times lie ahead for BPOs. The Panelists.
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