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20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Callminer

Kaye Chapman is the Learning & Development Manager at Comm100 , a global provider of AI-powered digital customer conversation software. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. He also holds educational technology certifications from Apple, Microsoft, and Common Sense Media.

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Have the best technology – Finicky technology that makes day-to-day functions difficult, adds to the frustration and takes up far more time and man-power than most realize. HEG uses proprietary technology, like EduMaximizer, to deliver targeted enrollment leads to for-profit and nonprofit education clients. Too many portals…”.

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25 brand experience (BX) thought leaders to follow on Twitter

Qualtrics

BX and marketing leaders have the ability to turn brands into religions and embrace new and emerging technology, and we have a lot to learn from those that are doing it well. Follow Antonio for his perspectives on technology and diversity. ( @ajlucio5 ). Follow Chris for the latest on Microsoft, AI, and technology. ( @chriscapossela ).

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Mike is the Founder and Managing Partner at Storyminers and helps mid-market companies to achieve higher operating results and profitable exits using Storyminers’ unique combination of Story, Strategy, Experience Design, and Technology. Martin Hill-Wilson – Emotive CX Mentor, Customer Service, and AI Engagement Strategist.