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DMG Consulting Releases 2022 – 2023 AI-Enabled Self-Service for the Enterprise Report

DMG Consulting

DMG Consulting Releases 2022 – 2023 AI-Enabled Self-Service for the Enterprise Report. Essential and impactful tools in the AI-based service revolution. Who: DMG Consulting LLC, a leading provider of contact center and back-office market research and consulting services . Background: .

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Customer Service Job Projections and New Bureau of Labor Statistics Report

CSAT.AI

However, in t heir Occupational Outlook Handbook for Customer Service Representatives, the BLS provides insight more specifically into customer service job projections in the US. Customer Service Growth Projections. There’s room for a hybrid approach too blending AI tools, like CSAT.AI , with live agents.