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Chatbot for Customer Support: Key Benefits to Leverage

Ameyo Callversations

It is needless to say that failing to create a customer success-based experience would adversely affect the business. AI-based chatbots prove to be the biggest ally of businesses in such a scenario. Customers themselves are vouching for more companies to use chatbots in their customer support process.

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DMG Consulting Releases 2022 – 2023 Cloud-Based Contact Center Infrastructure/Contact Center as a Service Product and Market Report

DMG Consulting

Background: DMG Consulting LLC , a leading provider of contact center, back-office, and real-time analytics market research and consulting services, today released its 2 022- 2023 Cloud-Based Contact Center Infrastructure/Contact Center as a Service Product and Market Report.

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Social Media as a Service Differentiator: How to Win in 2023

Execs In The Know

The ideal social media management platform captures conversations, filters, and sorts through the noise with the help of AI, automates workflows for determining urgency, and leverages intelligent routing to get the most impactful mentions to the right team at the right time. Guest blog post written VXI.