CSAT.AI

MARCH 27, 2023

Asking customers directly about their experience and expectations can help managers and teams gain insight into what they need from a product or service. Social listening and behavioral analysis are helpful too. But remember that agents are one of the important sources of customer information.

Customer Relationship 63

Customer Relationship CX Sentiment Analysis Social Listening 63

Comm100

FEBRUARY 5, 2018

Exploring A Broad Term: What Is Customer Engagement Software? From customer relationship management (CRM) software to knowledge base and social media tools — it almost seems harder to find a software solution that isn’t considered a customer engagement tool than one that is. PR Software.

Social Media 49

Social Media CRM Social Listening Omnichannel 49

Comm100

FEBRUARY 6, 2018

Comm100’s Enterprise-ready edition offers all this, plus advanced chat allocation, powerful queue management tools, automatic visitor recognition, key performance indicator (KPI) reporting, agent performance evaluation, 24/7 chat volume reports and more. As a social media software, it excels in marketing. Specs : Industry : Any.

Social Media 42

Social Media CRM Omnichannel Invoicing 42