AI Contact Center Healthcare Mystery Shopping 
InteractionMetrics
JULY 22, 2019
In the United States, healthcare is a $3.5 Mystery shopping, surveys, service evaluations, wait-room observations, and “ear-to-the-ground” feedback from staff all provide medical practices with a range of perspectives and data-driven insights. Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS).
InteractionMetrics
JULY 22, 2019
In the United States, healthcare is a $3.5 Mystery shopping, surveys, service evaluations, wait-room observations, and “ear-to-the-ground” feedback from staff all provide medical practices with a range of perspectives and data-driven insights. Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS).
SurveySensum
JULY 14, 2020
in 2018 where his passion for delivering CX strategies for organizations was seeded in Mystery Shopping and Customer Satisfaction research. Martin Hill-Wilson – Emotive CX Mentor, Customer Service, and AI Engagement Strategist. LinkedIn : [link]. Website : [link]. LinkedIn : [link]. Website : [link].
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