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The Business Case for Making Contact Center Applications Standard Employee Productivity Tools

DMG Consulting

A surprisingly high percentage of employees who do not work in a contact center or customer service, sales, or marketing department dedicate more than 40 percent of their time to helping customers. Let’s put this into perspective.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

He carries broad knowledge across Customer Experience, Customer Engagement, Strategic Vendor Management, Relationship Marketing, Product Development, Risk & Partnership Management, and Online & Offline Retail Management. LinkedIn : [link]. Website : [link]. LinkedIn : [link] /.