Uniphore

NOVEMBER 17, 2021

Attributes 526% Revenue Growth to Massive Enterprise Demand for its Conversational Automation Platform that Uses AI to Modernize and Democratize Customer Experiences Palo Alto, Calif. “As we continue to work through the pandemic and into a post-pandemic era, customer experience has never been more important.

Technology 246

Technology Technology Innovation Entertainment 246

DMG Consulting

AUGUST 16, 2022

The market is experiencing a major shift from the self-service systems of old—touch-tone-based or speech-enabled interactive voice response systems (IVRs)—to the new generation of conversational artificial intelligence (AI)-based IVAs. IVAs Are Essential for an AI Transformation. Market Outlook for IVAs.

Contact Center 48

Contact Center Artificial Intelligence AI ML 48

DMG Consulting

SEPTEMBER 13, 2021

A surprisingly high percentage of employees who do not work in a contact center or customer service, sales, or marketing department dedicate more than 40 percent of their time to helping customers. Let’s put this into perspective.

Contact Center 48

Contact Center Artificial Intelligence Entertainment CRM 48

SurveySensum

JULY 14, 2020

Mike is the Founder and Managing Partner at Storyminers and helps mid-market companies to achieve higher operating results and profitable exits using Storyminers’ unique combination of Story, Strategy, Experience Design, and Technology. James Hardwick – Industry Director for Gaming, Media, Entertainment, and Software at Oracle.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132