Uniphore
NOVEMBER 17, 2021
Attributes 526% Revenue Growth to Massive Enterprise Demand for its Conversational Automation Platform that Uses AI to Modernize and Democratize Customer Experiences Palo Alto, Calif. “As we continue to work through the pandemic and into a post-pandemic era, customer experience has never been more important.
Uniphore
OCTOBER 26, 2021
Customers can now view and take advantage of the services expertise, capabilities , and complementary technology of the partners in Uniphore’s Unite program to achieve these returns. “Uniphore has always been committed to building a robust partner ecosystem to support our customers.
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Uniphore
DECEMBER 14, 2021
In addition to joining Cisco’s SolutionsPlus Program, the companies continue their work on developing new capabilities in AI, conversational automation, and real-time call and sentiment analysis. These types of advances are transforming customer experience across contact centers for global enterprises.
Ameyo Callversations
AUGUST 9, 2022
Also, in today’s technology-evolving world, customer experience is the topmost priority for companies but a significant challenge too. As a result, companies have been trying hard to automate customer interaction without hampering the experience with them. What do you hope to achieve by using voice bot technology?
Speaker: Paul Weald, Contact Center Innovator
No matter what industry you're in - healthcare, customer service, sales, and more - it’s easier than you think to reduce wait times, monitor sentiment, and provide enhanced self-service options for all of your users. Embrace automation, collaborate with new technology, and watch how you thrive!
DMG Consulting
AUGUST 16, 2022
The market is experiencing a major shift from the self-service systems of old—touch-tone-based or speech-enabled interactive voice response systems (IVRs)—to the new generation of conversational artificial intelligence (AI)-based IVAs. IVAs Are Essential for an AI Transformation. Market Outlook for IVAs.
Execs In The Know
FEBRUARY 16, 2023
From the largest banks and insurance providers to leading telecommunications, travel, and technology organizations, companies around the globe are using Zenarate simulation training to develop confident top-performing agents. Zenarate AI Coach simulation training is key to helping us achieve that goal.” days to 2 hours.
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