DMG Consulting

SEPTEMBER 13, 2021

Every employee plays a role in delivering an outstanding customer experience (CX), whether in direct contact with customers or supporting customer-facing co-workers.

Contact Center 48

Contact Center Artificial Intelligence Entertainment CRM 48

Intercom

MARCH 23, 2023

In the next 15 years, he worked in a variety of functions, from IT to customer service, sales, and marketing, until he set up his own practice, Watermark Consulting , where he helps organizations capitalize on the power of loyalty. So yeah, I’m very interested to see how things evolve with that technology.

CX 59

CX Customer Experience Retail Start-ups 59

SugarCRM

FEBRUARY 26, 2019

What does load us up for the win though, is choosing empowering technology and making it fit beautifully. Yup, the answer is technology. CRM should work around you, your people and the good technologies and processes you already have in place. But it’s not. And it certainly doesn’t guarantee success.

CRM 43

CRM Social Media Sales Government 43

Shep Hyken

NOVEMBER 28, 2022

To reverse this trend, many companies are now strategically leveraging all parts of their organizations to offer customer-centric approaches to increase customer satisfaction. But do the potential benefits of the CEO as customer service rep outweigh the potential drawbacks?

Customer Service 11

Customer Service Contact Center Manufacturing Social Media 11

Fonolo

SEPTEMBER 19, 2019

Your airline has updated your flight details, shortening an already tight connection time. After being on hold for 45 minutes, you spend a slow afternoon going back and forth with an agent before you are finally booked on another flight.

Customer Service 96

Customer Service Sales Customer Experience Contact Center 96

SurveySensum

JULY 14, 2020

Mike is the Founder and Managing Partner at Storyminers and helps mid-market companies to achieve higher operating results and profitable exits using Storyminers’ unique combination of Story, Strategy, Experience Design, and Technology. LinkedIn : [link]. Website : [link]. He is a Trainer, Bestselling Author, and a Keynote Speaker.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Intercom

JULY 26, 2022

What is customer experience management? Customer experience management (CXM or CEM) refers to the strategies by which a company improves the customer experience. . Technological improvements. Changes to the customer engagement strategy. These strategies can include: . Product improvements .

Customer Experience 69

Customer Experience CX Omnichannel Touchpoint 69

Uniphore

OCTOBER 26, 2021

Uniphore provides a unique value proposition that combines improved CX along with a great return-on-investment, increasing customer satisfaction while driving cost savings. Uniphore has always been committed to building a robust partner ecosystem to support our customers.

Innovation 179

Innovation AI Artificial Intelligence Sales 179

Uniphore

DECEMBER 14, 2021

These types of advances are transforming customer experience across contact centers for global enterprises. For example, Uniphore’s innovative AI technology dramatically reduces agent aftercall work time, by up to 80% in many cases. ” About Uniphore Uniphore is the global leader in Conversational Automation.

Sentiment Analysis 264

Sentiment Analysis Customer Experience ML Contact Center 264

Uniphore

NOVEMBER 17, 2021

Attributes 526% Revenue Growth to Massive Enterprise Demand for its Conversational Automation Platform that Uses AI to Modernize and Democratize Customer Experiences Palo Alto, Calif. As a result, Uniphore now supports over 175,000 customer service agents who can handle more than 120 million engagements every month.

Technology 246

Technology Technology Innovation Entertainment 246