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Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

Intercom

JULY 25, 2022

Intercom sponsored Harvard Business Review Analytic Services to conduct a survey of 317 business leaders across a range of industries, including manufacturing, healthcare, technology, financial services, and more.

Artificial Intelligence 104
Artificial Intelligence Outlook Machine Learning Manufacturing 104
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IVAs: Self-Service Solutions that Work

DMG Consulting

AUGUST 16, 2022

The new generation of intelligent self-service solutions are conversational and designed to allow customers to make their requests as if they were speaking or writing to a live agent in voice and digital channels. Market Outlook for IVAs. IVAs Are Essential for an AI Transformation.

Contact Center 48
Contact Center Artificial Intelligence AI ML 48
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