Artificial Intelligence Customer Service Sales Outlook Technology 
Intercom
JULY 25, 2022
Intercom sponsored Harvard Business Review Analytic Services to conduct a survey of 317 business leaders across a range of industries, including manufacturing, healthcare, technology, financial services, and more.
DMG Consulting
AUGUST 16, 2022
The market is experiencing a major shift from the self-service systems of old—touch-tone-based or speech-enabled interactive voice response systems (IVRs)—to the new generation of conversational artificial intelligence (AI)-based IVAs. Market Outlook for IVAs. IVAs Are Essential for an AI Transformation.
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