15 CX Experts Talk about the Future and Challenges of Customer Experience in 2018 [part 1]
Lumoa
JANUARY 9, 2018
CX transformation is no longer a nice-to-have, it's a necessity” – concludes Forrester , one of the most influential research and advisory firms in the world. Some hints: big data, omnichannel, personalisation, AI and organizational culture. Never underestimate the customers expectation in CX.
Let's personalize your content