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AI is a marathon, not a sprint: Zendesk CEO Tom Eggemeier on the evolution of customer service

Zendesk

Long before he was the CEO of Zendesk, his grandparents operated a small grocery store in Covington, Kentucky. ” He’s keenly aware that customer experience has changed a lot since broke out of brick and mortar into the digital realm – but he also realizes that CX has lost a lot of its lustre.

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