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AI is a marathon, not a sprint: Zendesk CEO Tom Eggemeier on the evolution of customer service

Zendesk

DECEMBER 14, 2023

Long before he was the CEO of Zendesk, his grandparents operated a small grocery store in Covington, Kentucky. ” He’s keenly aware that customer experience has changed a lot since broke out of brick and mortar into the digital realm – but he also realizes that CX has lost a lot of its lustre.

AI 69
AI Customer Service Retail Innovation 69
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Q&A with Chatdesk: How to make the holiday season a CX success

Zendesk

DECEMBER 2, 2020

That’s why we got together with Chatdesk co-founders Aneto Okonkwo and Andrew Olaleye to talk about how good CX (and a little planning) can help keep the holidays merry and bright. Lean on AI-powered tools to help keep up with increased demand. In addition, I love supporting Kentucky Basketball, UGA Football and Chelsea FC!

E-commerce 76
E-commerce CX Net Promoter Score Artificial Intelligence 76
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