article thumbnail

AI is a marathon, not a sprint: Zendesk CEO Tom Eggemeier on the evolution of customer service

Zendesk

Long before he was the CEO of Zendesk, his grandparents operated a small grocery store in Covington, Kentucky. The post AI is a marathon, not a sprint: Zendesk CEO Tom Eggemeier on the evolution of customer service appeared first on Zendesk. Tom Eggemeier knows a thing or two about customer experience.

AI 69
article thumbnail

Q&A with Chatdesk: How to make the holiday season a CX success

Zendesk

Lean on AI-powered tools to help keep up with increased demand. In addition, I love supporting Kentucky Basketball, UGA Football and Chelsea FC! While some customers may be cutting back on holiday spending, e-commerce sales are up 32 percent this year. Chatbots can help you answer all the routine holiday questions with less effort.

article thumbnail

Informal Assessment: Definition, Examples & Benefits

ProProfs

Pro Tip: Adopt a SaaS quiz-making tool that generates AI-powered reports and analytics on individuals and groups. Who: Graves County High School, North Mayfield, Kentucky. When you develop a deeper understanding of your students, your ability to write comprehensive and authentic reports also grows. What Does It Do?: