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AI is a marathon, not a sprint: Zendesk CEO Tom Eggemeier on the evolution of customer service

Zendesk

DECEMBER 14, 2023

Tom Eggemeier knows a thing or two about customer experience. Long before he was the CEO of Zendesk, his grandparents operated a small grocery store in Covington, Kentucky. “They gave amazing, proactive, personalized customer service to the people that shopped in their store, and I remember being in there,” he says.

AI 69
AI Customer Service Retail Innovation 69
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Q&A with Chatdesk: How to make the holiday season a CX success

Zendesk

DECEMBER 2, 2020

Make sure marketing, fulfillment, and customer service agree on realistic expectations for the holiday season, and have a plan for how to handle “moments of truth” such as late deliveries. Lean on AI-powered tools to help keep up with increased demand. Talk to your team about holiday protocols.

E-commerce 76
E-commerce CX Net Promoter Score Artificial Intelligence 76
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