Zendesk

DECEMBER 14, 2023

Tom Eggemeier knows a thing or two about customer experience. Long before he was the CEO of Zendesk, his grandparents operated a small grocery store in Covington, Kentucky. “They gave amazing, proactive, personalized customer service to the people that shopped in their store, and I remember being in there,” he says.

AI 69

AI Customer Service Retail Innovation 69

Kerry Bodine

OCTOBER 5, 2015

The company: Relocated headquarters from San Francisco to Las Vegas in order tap into a talent pool that was more focused in customer service as a career , not just as a temporary gig between jobs or school semesters. As Tony says in his book, “It was good for our customers, and it was good for our bottom line.”).

Customer Experience 97

Customer Experience Real Estate Customer Journey Map Finance 97

Lightico

MARCH 23, 2022

This includes keeping track of all paperwork, paying bills, scheduling appointments, and handling customer complaints. Customer Service – MGAs must answer questions from prospective customers and handle any problems that arise. Sales – MGAs sell insurance policies to individuals and businesses.

Retail 52

Retail Innovation Sales Customer Service 52

Zendesk

DECEMBER 2, 2020

Make sure marketing, fulfillment, and customer service agree on realistic expectations for the holiday season, and have a plan for how to handle “moments of truth” such as late deliveries. In addition, I love supporting Kentucky Basketball, UGA Football and Chelsea FC! Talk to your team about holiday protocols.

E-commerce 76

E-commerce CX Net Promoter Score Artificial Intelligence 76

Comm100

MAY 22, 2020

Kentucky teams can take up “Johnny Depp”(especially in Owensboro) and. Names such as Fezzik played by “Andre the Giant,” Buttercup, Vizzini, Inigo, and Westley are used for conference rooms. Call center teams can use the names of local celebrities or A-list celebrities whose hometown is the call center’s base of operations.

Omnichannel 52

Omnichannel Sales Sports Social Media 52

Comm100

MARCH 8, 2018

Kentucky teams can take up “Johnny Depp”(especially in Owensboro) and. Names such as Fezzik played by “Andre the Giant,” Buttercup, Vizzini, Inigo, and Westley are used for conference rooms. Call center teams can use the names of local celebrities or A-list celebrities whose hometown is the call center’s base of operations.

Sales 12

Sales Sports Innovation Customer Service 12