Zendesk

DECEMBER 14, 2023

Tom Eggemeier knows a thing or two about customer experience. Long before he was the CEO of Zendesk, his grandparents operated a small grocery store in Covington, Kentucky. “They gave amazing, proactive, personalized customer service to the people that shopped in their store, and I remember being in there,” he says.

AI 69

AI Customer Service Retail Innovation 69

Zendesk

DECEMBER 2, 2020

That’s why we got together with Chatdesk co-founders Aneto Okonkwo and Andrew Olaleye to talk about how good CX (and a little planning) can help keep the holidays merry and bright. In addition, I love supporting Kentucky Basketball, UGA Football and Chelsea FC! How/why did it lead to CX or your interest to dive deep into numbers?

E-commerce 76

E-commerce CX Net Promoter Score Artificial Intelligence 76

Kerry Bodine

OCTOBER 5, 2015

Happy CX Day! In a recent post , I lamented how many companies today focus on business strategy first and customer experience strategy second. They decide what they’re going to do—and, as an afterthought, make decisions about how they’ll deliver their products and services. But Hsieh never lost sight of the experience.

Customer Experience 97

Customer Experience Real Estate Customer Journey Map Finance 97