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Q&A with Chatdesk: How to make the holiday season a CX success

Zendesk

DECEMBER 2, 2020

Make sure marketing, fulfillment, and customer service agree on realistic expectations for the holiday season, and have a plan for how to handle “moments of truth” such as late deliveries. Lean on AI-powered tools to help keep up with increased demand. Greg (Zendesk): What was your first job?

E-commerce 76
E-commerce CX Net Promoter Score Artificial Intelligence 76
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