Beyond Philosophy

FEBRUARY 9, 2024

We also discuss how training, AI technology, and tried and true low-tech mystery shopping can help, too. So, the first practical step in evoking a specific emotion is pretty simple: One must have a specific emotion in mind to evoke it.

Mystery Shopping 88

Mystery Shopping AI Sales Technology 88

InteractionMetrics

APRIL 16, 2024

Companies seem inordinately invested in their customer experience (CX) strategy. So, CX isn’t just which factors affect the experience but how they stack up against each other. Yes AI, but focus on human connections. They send surveys, analyze touchpoints, and build out customer personas. brands declined.

Customer Experience 52

Customer Experience Mystery Shopping Net Promoter Score AI 52

Callminer

FEBRUARY 27, 2019

Mystery shopping provides third-party, unbiased feedback about how your teams are meeting the standards you currently have in place while customer surveys tell you where brand loyalty is gained or lost and how that relates to your standards. Leverage SMS for customer feedback. Emails can get lost in the shuffle.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

1 to 1

MAY 3, 2021

In most cases it’s an artificially intelligent virtual agent that greets you in the corner of the screen with the option to continue the conversation with the AI or transfer to an agent. Top 5 CX Gaps in Messaging and Chat : We mystery shopped some famous brands.

Mystery Shopping 26

Mystery Shopping Artificial Intelligence Healthcare Omnichannel 26

SurveySensum

JULY 14, 2020

With almost 30 years in the customer experience domain, Annette Franz, CCXP is the Founder and CEO of CX Journey Inc. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. A leader in customer experience, he has spent years in leading successful CX, Voice of the Customer (VoC), and marketing teams.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132