SurveySensum

MAY 31, 2024

“60% of CX Leaders Expect AI to Have ‘transformative’ or ‘significant’ impact.” With so many leaders betting big on AI, it is certain that this technology is all set to disrupt the CX landscape. AI isn’t just talk anymore, it’s turning out to be a strategic tool in the business realm.

AI 52

AI CX Customer Experience Sentiment Analysis 52

SurveySensum

JULY 15, 2022

The text analytics feature identifies the emotions behind each response and groups them accordingly. It can easily integrate payment apps and e-commerce collaborations quickly. It offers extensive integration support and provides real-time analytics. . Equipped with advanced tools like AI, ML, etc.

E-commerce 52

E-commerce NPS Sentiment Analysis ML 52

SurveySensum

MARCH 1, 2024

All you need to do is dig deeper with AI-enabled tools like Text Analytics and use this feedback to figure out what needs fixing and then actually do something about it. → And here’s the thing – it’s not just about fixing problems behind the scenes. Every single thing that people like, or dislike is mentioned here.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Customer Satisfaction 52

SurveySensum

JULY 20, 2023

Analyzing this feedback using powerful text analytics , they discovered important insights. Cart Abandonment Headache of Sheryl Sheryl, the Head of Marketing at an e-commerce website, was dealing with cart abandonment too. They were significantly losing out on the customers and they didn’t know what to do.

Retail 52

Retail Customer Feedback CX Social Media 52