Zendesk

SEPTEMBER 27, 2022

Secretary of Transportation, said of this summer’s travel woes. Things have gotten so bad that on September 1, the Department of Transportation launched an online dashboard to help air travelers keep track of cancellations and delays. These channels include phone, email, social media, chat, and instant messaging.

CX 52

CX Social Media Transportation Omnichannel 52

Qualtrics

APRIL 25, 2019

In recent years, people have begun to want more patient-centered care, at the exact same time hospitals have faced even tougher budgetary constraints. In 2018, there was greater investment in a number of digital services such as social media presence and 24/7 hotlines. Social determinants of health (e.g.

Healthcare 20

Healthcare Hospitality Hospitality Transportation 20

Comm100

AUGUST 23, 2018

What this means is big news for business: More people across the globe are now using messaging apps over social media. Comm100 offers an AI-powered service chatbot as an easy add-on for customers. (To In 2018, video customer service is being adopted in industries such as healthcare, travel, and hospitality.

Customer Service 40

Customer Service Hospitality Hospitality Omnichannel 40