AI Hospitality Text Analytics Voice of the Customer 
Callminer
FEBRUARY 27, 2019
Voice of the Customer (VoC) is a type of market research which aims to better understand current and prospective customers. Essentially, the process of finding the voice of the customer can be done a number of ways, using many different methods. Conduct in-depth customer interviews. Aim to be anticipatory.
Execs In The Know
MAY 4, 2023
I began my career in the hospitality industry focusing on weddings and I loved it! O ne of the deepest for us has been the voice of the customer. It’s been a game changer because it has allowed us to build trust with both our customers and our team members. From the EX side of things, we also heavily invested in baseline.
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