Hospitality, Text Analytics and Voice of the Customer

What is Voice of the Customer? 25 Experts Give Best Practices

Callminer

FEBRUARY 27, 2019

Voice of the Customer (VoC) is a type of market research which aims to better understand current and prospective customers. Essentially, the process of finding the voice of the customer can be done a number of ways, using many different methods. Conduct in-depth customer interviews. Aim to be anticipatory.

Voice of the Customer

Voice of the Customer VOC Mystery Shopping Social Media

Q&A with April Obersteller, Director of Global Experience at woom Bikes, One of the Fastest-Growing Companies in the U.S.

Execs In The Know

MAY 4, 2023

I began my career in the hospitality industry focusing on weddings and I loved it! O ne of the deepest for us has been the voice of the customer. It’s been a game changer because it has allowed us to build trust with both our customers and our team members. From the EX side of things, we also heavily invested in baseline.

Net Promoter Score

Net Promoter Score Artificial Intelligence Text Analytics CX

Tech Customer Success

What is Voice of the Customer? 25 Experts Give Best Practices

Q&A with April Obersteller, Director of Global Experience at woom Bikes, One of the Fastest-Growing Companies in the U.S.

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