SurveySensum

DECEMBER 2, 2021

So, what constitutes a good NPS score for the hospitality industry may not apply to the retail industry. For example, customers have high expectations out of the restaurant and hospitality sector. Text analytics. However, the average NPS varies significantly from industry to industry.

Net Promoter Score 52

Net Promoter Score NPS Text Analytics Hospitality 52

Execs In The Know

MAY 4, 2023

I began my career in the hospitality industry focusing on weddings and I loved it! We haven’t explored all the beautiful capabilities artificial intelligence (AI) and text analytics have to offer, yet. My background is in a couple of different industries, and that thread was service and being part of the beautiful chaos.

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

SurveySensum

JUNE 15, 2023

A score of 35 can be a good score for the hospital industry but not a good score for the retail industry. After this, you can analyze the gathered feedback with SurveySensum’s Text Analytics Software. Now that you’ve calculated your CSAT Score, it’s time to understand if you have a good CSAT score or not.

Text Analytics 52

Text Analytics Customer Satisfaction Close the Loop Net Promoter Score 52

Lumoa

NOVEMBER 29, 2021

Insightful analytics is possible with modern technologies such as Lumoa that have machine-learning-based text analytics. Because of the different switching barriers, customer experience investments typically lead to the highest return on investment in industries such as hospitality, retail, and consumer products.

Customer Experience 103

Customer Experience NPS Text Analytics Customer Satisfaction 103

Lumoa

JULY 10, 2018

Insightful analytics is possible with the modern technologies such as machine-learning-based text analytics. Most organizations, who receive large amounts of customer feedback data, can buy text analytics solutions which help in making sense of the data and transform the chaotic customer voice data into structured info.

Customer Experience 121

Customer Experience NPS Text Analytics Customer Satisfaction 121

Qualtrics

JUNE 20, 2019

On the demands of the hospitality industry. And everyone in hospitality knows bad word of mouth will kill you in a community. The person in charge is James Scutt, a former chef who’s bringing some of the lessons learned in the kitchen to bear on Post Office’s nationwide CX transformation. Nothing could be left to chance.

CX 44

CX Hospitality Hospitality NPS 44

Lumoa

OCTOBER 15, 2023

Use text analytics (oh, and you can find out more about text analytics here) to prioritize and decide on improvements in a timely, and more importantly, feasible manner. Using a customer feedback analytics to sift through the voice of customer is a must especially if you’re getting them from multiple sources.

Customer Feedback 83

Customer Feedback Text Analytics Hospitality Hospitality 83