SurveySensum

JUNE 15, 2023

A score of 35 can be a good score for the hospital industry but not a good score for the retail industry. After this, you can analyze the gathered feedback with SurveySensum’s Text Analytics Software. Now that you’ve calculated your CSAT Score, it’s time to understand if you have a good CSAT score or not.

Text Analytics 52

Text Analytics Customer Satisfaction Close the Loop Net Promoter Score 52

Qualtrics

JUNE 20, 2019

On the demands of the hospitality industry. And everyone in hospitality knows bad word of mouth will kill you in a community. With Qualtrics and its advanced text analysis software , we’re able to deliver plain-language recommendations to our branches. Nothing could be left to chance.

CX 44

CX Hospitality Hospitality NPS 44

Lumoa

OCTOBER 15, 2023

Use text analytics (oh, and you can find out more about text analytics here) to prioritize and decide on improvements in a timely, and more importantly, feasible manner. Using a customer feedback analytics to sift through the voice of customer is a must especially if you’re getting them from multiple sources.

Customer Feedback 83

Customer Feedback Text Analytics Hospitality Hospitality 83

Callminer

FEBRUARY 27, 2019

Anticipatory service is the highest level of service, and it’s here that hospitality organizations shine. Hospitality isn’t just about providing what a customer (guest) asks for. Focus on gathering ‘actionable insights.’. To make sense of your customer data, getting actionable insights is essential.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174