Lumoa

OCTOBER 15, 2023

Not only does it elevate your response and accuracy rates (oh, and here are a few extra ideas to boost those response rates even more), but it also provides a clearer picture of what’s happening at various customer touchpoints and segments of the customer experience. Lengthy surveys? They won’t cut it here.

Customer Feedback 83

Customer Feedback Text Analytics Hospitality Hospitality 83

Callminer

FEBRUARY 27, 2019

Anticipatory service is the highest level of service, and it’s here that hospitality organizations shine. Hospitality isn’t just about providing what a customer (guest) asks for. Direct VoC data alludes to any touchpoints along the client journey whereby the customer anticipates that the business is listening to them.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

Lumoa

SEPTEMBER 10, 2018

Asking for customer feedback in the right time and via the right channel will not only boost your response and accuracy rates ( here’re few extra ideas of how you can improve the response rates ), but also will help you to understand what’s going on in the different customer touchpoints and in the different segments of the customer experience.

Customer Feedback 72

Customer Feedback Text Analytics Close the Loop Hospitality 72

SurveySensum

JUNE 15, 2023

Capture customer sentiment consistently across different touchpoints. A score of 35 can be a good score for the hospital industry but not a good score for the retail industry. After this, you can analyze the gathered feedback with SurveySensum’s Text Analytics Software. So, What is a Good CSAT Score?

Text Analytics 52

Text Analytics Customer Satisfaction Close the Loop Net Promoter Score 52

PeopleMetrics

JANUARY 18, 2022

Think of it this way — All of the touchpoints and moments of truth in your customer journeys impact their ultimate satisfaction or dissatisfaction with the experience. And over the long run, our tools, customizable surveys, intuitive reporting, and text analytics let you actively generate from your incoming customer feedback.

Customer Satisfaction 62

Customer Satisfaction Pharmaceutical Net Promoter Score Customer Feedback 62

PeopleMetrics

JANUARY 28, 2021

We're measuring after a touchpoint, hopefully a "moment of truth." Sean: Yeah and I'd say that this phase of the customer experience world has really shifted into text analytics, machine learning, you know, analytics on the fly within the platform. Audrey, you've seen that even being involved over the last few years.

CX 62

CX Pharmaceutical Start-ups Text Analytics 62