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Hospitality Touchpoint Customer Expectations Customer Feedback Customer Survey Actionable Insights Social Media Customer Satisfaction Net Promoter Score Customer Loyalty More Related Topics >
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Unlocking Insights: How to Calculate CSAT Score?

SurveySensum

JUNE 15, 2023

A score of 35 can be a good score for the hospital industry but not a good score for the retail industry. After this, you can analyze the gathered feedback with SurveySensum’s Text Analytics Software. Now that you’ve calculated your CSAT Score, it’s time to understand if you have a good CSAT score or not.

Text Analytics 52
Text Analytics Customer Satisfaction Close the Loop Net Promoter Score 52
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3 reasons why you should collect and analyse customer feedback in real time 

Lumoa

SEPTEMBER 10, 2018

Use text analytics (find out more about text analytics here ) in order to prioritize and decide on improvements in timely manner. Close the loop Another crucial point is that a long customer feedback cycle will most likely damage your response rates. What is real-time customer feedback?

Customer Feedback 72
Customer Feedback Text Analytics Close the Loop Hospitality 72
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