Execs In The Know

MAY 4, 2023

I began my career in the hospitality industry focusing on weddings and I loved it! We haven’t explored all the beautiful capabilities artificial intelligence (AI) and text analytics have to offer, yet. You know, what some people consider chaos is my thrive zone; it’s the fun zone.

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

Lumoa

OCTOBER 15, 2023

Closing the Feedback Loop: Timely Resolutions and Retention Conclusion Balancing Speed and Consistency in Customer Feedback As of now, especially where generative AI reigns supreme, the clock is always ticking on customer response times. It applies universally, from software and utility companies to hospitals and manufacturing businesses.

Customer Feedback 83

Customer Feedback Text Analytics Hospitality Hospitality 83

Callminer

FEBRUARY 27, 2019

Anticipatory service is the highest level of service, and it’s here that hospitality organizations shine. Hospitality isn’t just about providing what a customer (guest) asks for. .” — Ruchika Sharma, 12 Voice of the Customer Methodologies to Generate a Goldmine of Customer Feedback , Hubspot; Twitter: @HubSpot. Aim to be anticipatory.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174