Telltale Signs: How to Identify Call Center Agent Burnout
Fonolo
FEBRUARY 14, 2019
In a 2011 Study from the University of Maryland, researchers found that burned-out CSRs were much more likely to retaliate against customers in subversive ways. Social Media as a Contact Center Touchpoint. Artificial Intelligence (AI): Hero or Villain? A drop in agent productivity or performance is one tell-tale sign of burnout.
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