Lumoa
OCTOBER 31, 2021
The Lumoa platform has been integrated into Forsta’s world-class experience platform to provide advanced AI-driven analytics to customers seeking to quickly identify the trends and insights that matter the most. Several of Forsta’s customers are already benefitting from Lumoa’s AI-powered tools that help uncover new, actionable insights.
Execs In The Know
DECEMBER 6, 2021
Use surveys, agent notes (unstructured data), and one-on-ones with frontline managers to identify what broken processes or poor technologies agents are dealing with day after day that are never fixed. 2: Uncover Key Irritants. Understand what the most impactful irritants are for customers and employees and fix those first.
Execs In The Know
DECEMBER 6, 2021
Use surveys, agent notes (unstructured data), and one-on-ones with frontline managers to identify what broken processes or poor technologies agents are dealing with day after day that are never fixed. 2: Uncover Key Irritants. Understand what the most impactful irritants are for customers and employees and fix those first.
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