SugarCRM

AUGUST 11, 2022

When artificial intelligence ( AI ) was introduced in the ’60s to mimic human decision-making, it was already heralded as the next big tech trend. This has been identified as one of many challenges currently affecting businesses, alongside pandemic recovery, inflation, and other economic woes.

Customer Retention 26

Customer Retention AI Artificial Intelligence CRM 26

Intercom, Inc.

APRIL 1, 2021

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. Coming from the South and slavery and moving North – some of us moved to California, Philadelphia, New Jersey, Florida. My father moved to New Jersey, and that’s where he met my mom.

Start-ups 223

Start-ups Non-Profits Healthcare Technology 223

SurveySensum

JULY 14, 2020

She is a Thought Leader, Keynote Speaker, and Published Author and is currently heading the Customer Intelligence Solutions at SAS where she is guiding organizations on the application of advanced analytics and artificial intelligence to harness customer insights and deliver relevant one-to-one experiences.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132