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FEBRUARY 13, 2024

Twelve months of toe-dipping and healthy scrutiny provided the launchpad to make some real moves with AI in the contact center, according to two customer experience experts on a recent webinar. Monetize customer engagement Lewis said there is a right way, and wrong way, to approach this service-to-sales journey.

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AI Construction Artificial Intelligence Contact Center 26

DMG Consulting

DECEMBER 7, 2022

Background: DMG Consulting LLC , a leading provider of contact center, back-office, and real-time analytics market research and consulting services, today released its 2 022- 2023 Cloud-Based Contact Center Infrastructure/Contact Center as a Service Product and Market Report.

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Contact Center Artificial Intelligence Omnichannel Innovation 48

DMG Consulting

JUNE 1, 2022

Organizations have been compelled to find new approaches to address the explosive growth of omni-channel customer inquiries arriving in their contact centers and service departments. The most significant misconception about IVAs is that their primary purpose is to eliminate the need for live agents.

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AI Contact Center Artificial Intelligence Innovation 48

Execs In The Know

FEBRUARY 17, 2023

While there is no one-size fits all approach, every functional area within the organization must answer one question – which conversations are most impactful for your customer and brand? VXI and our brand partner LG will be hosting a session to help attendees rethink, reimagine, and revive their social customer engagement strategies.

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Social Media Artificial Intelligence AI Retail 52