Callminer

OCTOBER 11, 2018

In an omnichannel/multichannel environment, many organizations struggle with consistency across channels, so leveraging FCR across channels provides a great metric to ensure that customers are getting real resolutions, regardless of channel. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy.

Contact Center 561

Contact Center Non-Profits Compliance Start-ups 561

Callminer

AUGUST 1, 2017

Compliance missteps occur. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Both augmented and artificial intelligence are spoken about as if they’re a wild future which is coming for us all, when in fact this technology is already here. Average handling times (AHT) increase.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

SurveySensum

JULY 14, 2020

She is a Thought Leader, Keynote Speaker, and Published Author and is currently heading the Customer Intelligence Solutions at SAS where she is guiding organizations on the application of advanced analytics and artificial intelligence to harness customer insights and deliver relevant one-to-one experiences. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132